1 Our Commitment
Bazi99 is more than an online gaming platform — it's a responsible entertainment destination. We understand that betting and casino games can be a fun pastime, but in some cases they can develop into habits that affect personal wellbeing, family relationships, and financial stability.
That's why bazi99 places responsible gaming at the heart of the platform. Our goal is to give every user the opportunity to enjoy games in an informed, controlled, and healthy way. We believe that with the right information and the right tools, every player can make the best decisions for themselves.
- We comply with applicable laws in Bangladesh and international responsible gaming standards.
- Limits and self-exclusion options are easily accessible through your Account Settings.
- Our Bangla-speaking support team is available 24/7 to address any concerns you may have.
- Participation by minors is strictly prohibited and actively prevented.
- If suspicious behavior is detected, bazi99 proactively reaches out to offer the user support.
Keep in mind: Gaming is a form of entertainment — it should never be treated as a source of income or a way to solve financial problems.
2 What Is Responsible Gaming
Responsible gaming means enjoying games mindfully, within your means, and purely for entertainment. It's not about rigid restrictions — it's a mindset where you know when to stop, how much is right to spend, and where gaming fits in your life.
To ensure responsible gaming at bazi99, we follow a set of core principles. These principles are designed to keep your gaming experience enjoyable and problem-free.
| Principles | Description |
|---|---|
| Budget Setting | Only play with money you can afford to lose. |
| Time Management | Keep your daily gaming time in check |
| Taking a Break | Take regular breaks instead of gaming for long stretches at a time |
| Stay in Touch with Reality | Every game outcome is entirely based on chance. |
| Stress-Free Gaming | Avoid gaming when you're angry, frustrated, or under stress. |
| Never Chase Your Losses | Chasing losses by placing more bets is dangerous |
Keep in mind that responsible gaming doesn't mean not playing at all. It means keeping gaming a small, enjoyable part of your life — one that never overshadows your family, work, or health.
3 Warning Signs
Gaming problems usually develop gradually, and many people don't realize they're in trouble until it has already progressed. If you notice any of the signs below, seek help right away.
- Chasing losses by placing repeated bets to try to win back money.
- Spending beyond your budget on gaming.
- Hiding your gaming activity from family or friends.
- Neglecting work, studies, or relationships because of gaming.
- Being unable to stop gaming — even when you want to.
- Taking out loans or draining savings to fund gaming.
- Feeling restless, irritable, or anxious when not gaming.
- Constantly thinking about gaming, even when doing other things.
- Turning to gaming to escape stress or problems.
If even one of the signs above applies to you, don't wait — contact our support team right away. Getting help early is the most effective way to address the problem.
4 Self-Assessment Questionnaire
Be honest with yourself about your gaming habits. These questions will help you understand whether your gaming is still within your control.
Have you ever spent more than your planned budget on gaming?
After a loss, have you ever placed more bets to try to win your money back?
Have you ever hidden your gaming habits from family or friends?
Has gaming ever caused you to neglect work, studies, or family responsibilities?
Do you feel uncomfortable or restless when you try to take a break from gaming?
Have you ever borrowed money or dipped into your savings to fund gaming?
Do you use gaming as a way to cope with stress or anxiety?
Do you consider winning at games a realistic part of your financial planning?
If you answered "Yes" to 2 or more of the questions above, please reach out to our support team. We'll help you without judgment and with full respect.
5 Limit-Setting Tools
Bazi99 offers several effective tools to help you stay in control of your gaming. You can access these tools at any time directly from your Account Settings.
Deposit Limit
Set a daily, weekly, or monthly maximum deposit amount. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a 7-day waiting period.
Loss Limit
Set a maximum amount you're willing to lose within a given period. Once that limit is reached, your session will automatically end.
Session Time Limit
Set a maximum time for each gaming session. When the time is up, the system will alert you and, if necessary, log you out automatically.
Reality Check
You'll receive periodic pop-up notices showing how long you've been playing and how much you've won or lost — keeping you aware and in control.
Cooling-off Period
Take a temporary break of anywhere from 24 hours to 30 days. During this period, access to your account will be suspended, but it will reopen automatically once the break ends.
To set limits Account Settings → Responsible Gaming Go to the section or notify our support team directly.
6 Self-Exclusion
If you feel your gaming is getting out of control, Self-Exclusion is the most powerful step you can take. It will fully close your account for a set period of time.
- Choose any duration from 30 days up to 5 years.
- Any attempt to open a new account while self-exclusion is active will be blocked.
- No promotional emails or SMS will be sent during your self-exclusion period.
- Permanent self-exclusion is also available — and once set, it cannot be reversed.
- Self-exclusion takes effect immediately — no waiting period.
Important: There is no option to reopen your account during a self-exclusion period. This is a significant decision — but if you need it, don't hesitate. We're always here for you.
To request self-exclusion, contact our support team via live chat. Our trained staff will handle your request with complete confidentiality.
7 Protecting Minors
The minimum age to register on bazi99 is 18. We follow a strict identity verification process to keep minors away from gaming. Adult family members play an important role in protecting children's safety online.
- Age verification is mandatory at registration, and NID/passport verification is required before any withdrawal.
- Use parental control software on family devices.
- Keep your browser history and account password secure so children cannot access your account.
- Never leave your device unattended while logged in.
- Any attempt by a minor to register will result in immediate account termination.
For Parents: If you suspect your child is accessing online gaming sites, please contact us. We'll do everything we can to help.
For parental controls Net Nanny, Qustodio or Google Family LinkWell-known software can be used for this purpose. These tools are effective at blocking children from accessing inappropriate sites.
8 How to Get Help
You don't have to face gaming problems alone. Beyond bazi99's support team, professional help is available. Reaching out takes courage — it's a sign of strength, not weakness.
- bazi99 Live Chat: Speak directly with our trained support team — in complete confidence.
- Email Support: Send us a detailed email and you'll receive a response within 24 hours.
- Account Settings: Set your own limits or activate self-exclusion at any time.
- Kaan Pete Roi (Bangladesh): Mental Health Helpline — 01779-554391.
- Gamblers Anonymous: An international support organization also active in Bangladesh.
- Professional Counseling: Seek advice from a mental health professional.
To access bazi99's responsible gaming support, reach us via live chat — "Responsible Gaming" Send us a message — our specially trained staff will assist you right away.
Remember, acknowledging the problem and asking for help is the first step toward a solution. bazi99 is always ready to support you — without judgment, with respect.
Our Responsible Gaming Tools
Budget Control
Set daily, weekly, and monthly deposit limits. Limits take effect immediately once set and cannot be exceeded.
Time Management
Set a maximum duration for each session. Reality Check pop-ups will keep you mindful while you play.
Self-Exclusion
If needed, suspend your account for anywhere from 30 days to permanently. Once active, you will receive no further promotions or communications.
Gaming History
View your full gaming history, win/loss breakdown, and spending analysis. Review it regularly to stay informed.
Notification Controls
Turn off promotional emails, SMS, and push notifications at any time. Your inbox stays completely in your hands.
Expert Support
Our trained Bangla-speaking support staff are available 24/7 to listen and help with any concerns — in complete confidence.
Play Safe, Play Smart
Join bazi99 and enjoy your favorite games in a fully safe environment using our responsible gaming tools.
Register Now Download the App